IT Solutions: Technologies We Support

Cutting Costs:

We understand the importance of saving money where it counts. In terms of IT infrastructure, we have the ability to fully audit existing systems and determine how best to change these. We have your best interests at the forefront of strategy.

Virtualization & Cloud (Support) :
  • VMware vSphere

  • vCenter, ESXi

  • vRealize Automation (vRA)

  • vRealize Operations (vROps)

  • Site Recovery Manager (SRM)

  • Support all Public / Hybrid Clouds

ITSM & IAM Tools & Services
  • ServiceNow

  • BMC Remedy

  • One Identity Manager

  • SailPoint Identity IQ

  • CyberArk

  • Active Directory (LDAP)

Office 365 & Teams:
  • Outlook & SharePoint

  • Share Drives

  • Word / Excel

  • Active Directory Support

  • Managing Exchange / O365 Email Accounts

Backup & Data Recovery :

We support Disaster Recovery and Rick Assessment support and manage backup tools safeguard your data, providing reliable disaster recovery options to ensure business continuity and security in any situation and help-out for DR Management, provide Post-Morton reports and documentations.

  • Veritas NetBackup & Appliances

  • Veritas Backup EXEC

  • EMC Avamar / Data Domain

  • Commvault and other tools

Tailored Solutions:

Micron-IT provide a range of solutions, bespoke to the relevant needs of your business. We will look at your needs before potentially recommending IT Consultancy, IT Support, Business Computing Support, Automation, BI Reports, Disaster Recovery and Risk Assessment.

Storage / SAN / Network Platforms:
  • Hitachi

  • NetApp

  • HP Storage

  • EMC Storage

  • Quantum Storage

  • IBM Storage

  • Cisco MDS / Nexus SAN Switches

  • Brocade

Always Available:

Sometimes you may need us during off hours for applying OS Patches, Upgrades and deployments. This is something we cater for by ensuring someone is always available. We work with clients both remotely as well as onsite and like to ensure systems are running effectively at all times.

Customer Service:

Recognizing the need for a company to grow is something we always take on board. Investing in IT Consultancy allows LaneSystems to support company growth through strategic solutions. Our trained professionals are here to guide you through this process

Servers, Desktop, Laptop, OS (Windows / Linux):
  • Servers / Desktop / Laptops / Business Mobiles

  • OS (Windows / Linux / Unix)

  • Security / Anti-virus / Monitoring

  • Help Desk

  • Phone Systems (PBX & Cloud)

IT Support Services

End-to-end IT support services designed specifically for Small and Medium Businesses. We act as your trusted IT partner, handling everything from daily support to long-term technology planning, so you can focus on running your business..

A person is working on a laptop at a table, focusing on a software interface displayed on the screen. The interface appears technical or related to programming and data flow. The setting seems to be a modern indoor office or study area with a window in the background.
A person is working on a laptop at a table, focusing on a software interface displayed on the screen. The interface appears technical or related to programming and data flow. The setting seems to be a modern indoor office or study area with a window in the background.

Build, Manage, and Support

  • Design and deployment of complete IT environments

  • Ongoing management and proactive monitoring

  • Scalable solutions that grow with your business

Servers & Endpoints

  • Server build, configuration, and support (physical & virtual)

  • Desktop and laptop setup, management, and troubleshooting

  • Windows and Linux OS installation, patching, and upgrades

  • Hardware refresh and lifecycle management

Applications & Productivity Tools

  • Business application support and maintenance

  • Microsoft 365 (Office 365) administration and support

  • Email setup, migration, and ongoing management

  • OneDrive and shared file collaboration setup

  • User onboarding and offboarding

Security & Protection

  • Antivirus and endpoint protection management

  • Security patching and vulnerability remediation

  • Identity, access, and password management

  • Backup and data protection for users and servers

Network, Connectivity & Communications

  • Network setup and support (switches, firewalls, Wi‑Fi)

  • VPN configuration and secure remote access

  • Internet connectivity troubleshooting and ISP coordination

  • Business phone systems (VoIP) support and integration

Ongoing Support & Maintenance

  • Proactive patching and upgrades for systems and applications

  • Remote and on-site support

  • Issue resolution, performance tuning, and reporting

  • IT documentation and best practices

A person is working on a laptop at a table, focusing on a software interface displayed on the screen. The interface appears technical or related to programming and data flow. The setting seems to be a modern indoor office or study area with a window in the background.
A person is working on a laptop at a table, focusing on a software interface displayed on the screen. The interface appears technical or related to programming and data flow. The setting seems to be a modern indoor office or study area with a window in the background.
A person is working on a laptop at a table, focusing on a software interface displayed on the screen. The interface appears technical or related to programming and data flow. The setting seems to be a modern indoor office or study area with a window in the background.
A person is working on a laptop at a table, focusing on a software interface displayed on the screen. The interface appears technical or related to programming and data flow. The setting seems to be a modern indoor office or study area with a window in the background.

Frequently Asked Questions

What IT support services do you offer?

We offer comprehensive IT support including cloud automation, data storage, and backup solutions.

How do you ensure data security?

We implement enterprise-grade security measures and backup tools to protect your data from threats and loss.

What industries do you serve?

We serve various industries, providing tailored IT solutions to meet the unique needs of each business sector.

Can you customize solutions?

Yes, we tailor our IT solutions to fit the specific requirements of your business.

What is your support response time?

Our support team aims to respond within one hour for urgent issues to ensure minimal downtime.