IT Solutions: Technologies We Support
Cutting Costs:
We understand the importance of saving money where it counts. In terms of IT infrastructure, we have the ability to fully audit existing systems and determine how best to change these. We have your best interests at the forefront of strategy.


Virtualization & Cloud (Support) :
VMware vSphere
vCenter, ESXi
vRealize Automation (vRA)
vRealize Operations (vROps)
Site Recovery Manager (SRM)
Support all Public / Hybrid Clouds


ITSM & IAM Tools & Services
ServiceNow
BMC Remedy
One Identity Manager
SailPoint Identity IQ
CyberArk
Active Directory (LDAP)
Office 365 & Teams:
Outlook & SharePoint
Share Drives
Word / Excel
Active Directory Support
Managing Exchange / O365 Email Accounts
Backup & Data Recovery :
We support Disaster Recovery and Rick Assessment support and manage backup tools safeguard your data, providing reliable disaster recovery options to ensure business continuity and security in any situation and help-out for DR Management, provide Post-Morton reports and documentations.
Veritas NetBackup & Appliances
Veritas Backup EXEC
EMC Avamar / Data Domain
Commvault and other tools
Tailored Solutions:
Micron-IT provide a range of solutions, bespoke to the relevant needs of your business. We will look at your needs before potentially recommending IT Consultancy, IT Support, Business Computing Support, Automation, BI Reports, Disaster Recovery and Risk Assessment.


Storage / SAN / Network Platforms:
Hitachi
NetApp
HP Storage
EMC Storage
Quantum Storage
IBM Storage
Cisco MDS / Nexus SAN Switches
Brocade
Always Available:
Sometimes you may need us during off hours for applying OS Patches, Upgrades and deployments. This is something we cater for by ensuring someone is always available. We work with clients both remotely as well as onsite and like to ensure systems are running effectively at all times.
Customer Service:
Recognizing the need for a company to grow is something we always take on board. Investing in IT Consultancy allows LaneSystems to support company growth through strategic solutions. Our trained professionals are here to guide you through this process
Servers, Desktop, Laptop, OS (Windows / Linux):
Servers / Desktop / Laptops / Business Mobiles
OS (Windows / Linux / Unix)
Security / Anti-virus / Monitoring
Help Desk
Phone Systems (PBX & Cloud)
IT Support Services
End-to-end IT support services designed specifically for Small and Medium Businesses. We act as your trusted IT partner, handling everything from daily support to long-term technology planning, so you can focus on running your business..


Build, Manage, and Support
Design and deployment of complete IT environments
Ongoing management and proactive monitoring
Scalable solutions that grow with your business
Servers & Endpoints
Server build, configuration, and support (physical & virtual)
Desktop and laptop setup, management, and troubleshooting
Windows and Linux OS installation, patching, and upgrades
Hardware refresh and lifecycle management
Applications & Productivity Tools
Business application support and maintenance
Microsoft 365 (Office 365) administration and support
Email setup, migration, and ongoing management
OneDrive and shared file collaboration setup
User onboarding and offboarding
Security & Protection
Antivirus and endpoint protection management
Security patching and vulnerability remediation
Identity, access, and password management
Backup and data protection for users and servers
Network, Connectivity & Communications
Network setup and support (switches, firewalls, Wi‑Fi)
VPN configuration and secure remote access
Internet connectivity troubleshooting and ISP coordination
Business phone systems (VoIP) support and integration
Ongoing Support & Maintenance
Proactive patching and upgrades for systems and applications
Remote and on-site support
Issue resolution, performance tuning, and reporting
IT documentation and best practices




Frequently Asked Questions
What IT support services do you offer?
We offer comprehensive IT support including cloud automation, data storage, and backup solutions.
How do you ensure data security?
We implement enterprise-grade security measures and backup tools to protect your data from threats and loss.
What industries do you serve?
We serve various industries, providing tailored IT solutions to meet the unique needs of each business sector.
Can you customize solutions?
Yes, we tailor our IT solutions to fit the specific requirements of your business.
What is your support response time?
Our support team aims to respond within one hour for urgent issues to ensure minimal downtime.
Services
Comprehensive IT support for your business needs.
support @micronit.ca
+1416-477-4070
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